I've been in my new position as Assistant ITS now for almost two weeks. Here are the new things that I've learned how to do:
1. Reimage a computer. I wish that I could do this to my computer at home, but I doubt that it works the same way. I may get fed up enough soon to try anyway.
2. Unlock accounts and reset passwords. However, it is REALLY embarassing when I am the one who locks myself out. I don't have any idea what I would have done if I was the only one who fix me. I'm certain, however, that my predecessor would never have done such a thing - big shoes to fill.
3. Keep a mental list of names, room numbers, and problems until I can find paper to write them down. Except for that one time when I recited a list to my co-worker, left, and had to call her right away to remember what the third item was.
Things that I haven't learned to do yet:
1. Fix everything or even many things with a calmness that lets the other person feel confident in my abilities. While my self deprecating attitude is meant to lower expectations, it probably also causes a mild feeling of panic in those who learned to expect miracles from my predecessor. :)
2. Balance my time. I hate feeling like I'm letting things "drop" when I know that I should be getting them done. Unfortunately right now, that's happening with both sets up responsibilities. Luckily, nothing has crashed yet as I've managed to catch everything just before it hits the ground. But it's still not a fun feeling.
3. Say no when it's not my tech time. This is just something that I'll have to work on. It will also help with the balancing act if I can make myself do it.